Make An Appointment
01
    Returns

  • How do I return my order/Shipment?

      To return your order or shipment, please follow these simple steps:

    • Click on the account icon on the app homepage.​
    • Go to the "Orders" section.
    • Select the order you want to return.
    • Click on "View details" for the shipment from which you want to return the product and click on 'RETURN'.
    • Check to see if the product/s that you wish to return are returnable and have a valid return-by date.
    • Select the item with quantity and reason for return.
    • We will pick up the returnable items within 1 - 7 days from the date of request. Please keep the return package ready in its original packaging.
    • eep a copy of the invoice/bill from the partner licensed retail pharmacy handy for verification.

      • Please note that items marked as "Non-Returnable" on the product detail page or items whose return window has expired cannot be returned. If such an item is indeed returned along with another returnable item, we will disallow a refund or return of the “Non-Returnable” product to you when our partner licensed retail pharmacy verifies the returned item(s).

  • what are the steps if i received damaged items?

      We apologize for any inconvenience caused by receiving damaged items. To initiate a return, please follow these steps:

    • Open the ZenOxy DigiHealth app and click on the account icon on the homepage.
    • Go to the "Orders" section and tap on the respective order that contains the damaged item.
    • Click on "View details" for the shipment and select the option to return the item.
    • We will prioritize your request and work to resolve the issue as soon as possible. Please note that you can initiate a return request within 48 hours of receiving the order

  • Items are different from what I ordered

      We apologize for the inconvenience caused by receiving items that are different from what you ordered. Please follow these steps to initiate a return:

    • Click on the Account icon on the App homepage.​
    • Go to the "Orders" section.
    • Select the order with the incorrect items.
    • Click on "View details" of the shipment with the incorrect items and click on 'Return'.
    • Select the items that are different from what you ordered and provide the reason for the return.

      • We will prioritize resolving this issue for you. Once you have initiated the return, we will arrange for pick-up of the items within 1-7 days. Please make sure to keep the items in their original packaging, along with a copy of the invoice/bill from the partner licensed retail pharmacy for verification.

  • Circumstances that do not qualify for refund or return:

      We want to ensure that you have a hassle-free return or refund experience with us. Please note that the following circumstances do not qualify for a refund or return:

    • Return or refund requests arising due to a change in prescription cannot be processed.
    • All products that are to be returned must be in their original manufacturer's packaging, with all original tags, labels, barcodes, and the invoice.
    • Used, opened, or partially consumed products cannot be returned. Only completely intact products can be returned.
    • The returned product should have the same batch number as mentioned on the invoice.

      • We appreciate your understanding in these matters. If you have any questions or concerns regarding returns or refunds, please don't hesitate to contact us.

  • How do I cancel my order?

      To cancel your order, please follow these simple steps:

    • Log in to your account.
    • Click on your profile.
    • Go to your order list.
    • Select the order that you wish to cancel.
    • Click on the "Cancel" button.
    • If the current status of the order allows for cancellation, the cancellation process will be initiated. Please note that you can only cancel your order before it is shipped.
    • After verification by our team, a refund will be initiated.
    • What is the shelf life of medicines being provided? We ensure that the medicines supplied by our partner retailers are within the expiry date set by the Manufacturer.



image

Zenoxy DigiHealth

Our Services

Our Policies

Copyright © 2024 zenoxydigihealth. All Rights Reserved by zenoxydigihealth