Zenoxy

What are your hours of operation?

Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Monday to Saturday, 08:30 am to 09:00 pm GMT and on Sunday's from 09:00 am - 08:00 pm GMT.

What is your office address and phone number?

Our office address: 3rd Floor, CBI Building, Al Rigga Street, Opp. KFC, Deira - Dubai Our telephone number: 6005-23456

What is ZenOxy DigiHealth?

We are an online healthcare platform, were you can find all the healthcare services in one place. We believe that everyone should have access to good health and affordable healthcare in the country. We are committed to providing an easy-to-use platform that connects patients with healthcare providers and offers the best healthcare solutions.

What are ZenOxy DigiHealth Privacy and Security Policies?

At ZenOxy DigiHealth, we value your privacy and security. We are committed to safeguarding the confidentiality of your personal information, which includes your name, Emirates ID, address, email address, and credit card information. We take all necessary measures to protect your personal information and ensure that it is only used by authorized personnel to process your order.
We adhere to the Health Insurance Portability and Accountability Act (HIPAA) and are ISO-27001 certified. We also utilize Secure Sockets Layer (SSL) 128-bit encryption to ensure the secure transmission of your data. Our servers are protected by secure firewalls to prevent unauthorized access to your personal information. Rest assured, we use the latest electronic security measures to protect your privacy and maintain the integrity of your personal data.

What forms of payment does ZenOxy Digihealth accept for online orders?

ZenOxy DigiHealth accepts the following forms of payment: · Credit Card · Debit Card · Cash on Delivery (COD) · Insurance

Are there any other hidden charges?

Why did I not receive my OTP on SMS?

It takes at least 1-2 minutes to receive an SMS. If you still haven't received the OTP then click on "Resend OTP".

How can I change the email address linked to my account?

At ZenOxy DigiHealth, we understand the importance of keeping your personal information up-to-date. However, please note that once you have created an account using a specific email ID, it cannot be changed to another email address within the same account. We apologize for any inconvenience this may cause. If you wish to use a different email address, you can create a new account using that email address. If you have any questions or require further assistance, please do not hesitate to contact our customer support team.

How can I change the contact number linked to my account?

Log in to your account.
Click on the "View Profile" button.
Your profile page will open, displaying all the information registered with us.
Click on the "Change Mobile Number" button.
An OTP (One-Time Password) will be sent to your new contact number for verification purposes.
Enter the OTP and click on "Confirm" to update your new contact number.
After following these steps, your new contact number will be linked to your account. If you encounter any issues during this process, please do not hesitate to contact our customer support team for assistance.

How do I reach Customer Service?

Customer service is available by phone, at 6005-23456 and by email to Support@zenoxydigihealth.com, by opening the Contact Us form on the web site. Email will be replied to within 24 hours.

Zenoxy DigiHealth